Fiber Registry+ privacy policy

Last updated: 2026-10-22

1. What Fiber Registry+ is and who provides it

Fiber Registry+ is an Android app and web panel used by fiber-optic deployment companies to record the work their technicians do on site: photos, quantities, measurement files and the location of each job.

It is provided by Cros. Contact for any privacy matter: fiber.registry@gmail.com.

2. Who decides about the data

Each company that uses Fiber Registry+ decides which jobs it records and why: it is the data controller for the data of its jobs and its technicians. We process that data on behalf of that company (data processor), only to provide the service and never for our own purposes.

If you are a technician, a resident or anyone else and want to exercise your rights, contact the company you work with, or write to us and we will pass your request on.

3. What data is processed

• Technician account: first and last name, username, company and assigned projects. The password is stored only as a cryptographic hash, never in plain text. Accounts are created by the company (except for the free trial, see below).
• Free trial: whoever starts it from the app creates their own trial company, with a panel account (the username is their email address) and a technician account, and gives the company name, their first and last name, their email address and a password (stored only as a hash, like all passwords). The email address is their panel username and is used to reset the password.
• Location: only while the app is in use, when taking a photo or when asking the app to fill in the town or address with GPS. The app does not track location in the background.
• Job photos and files: photos the technician takes or picks (camera, gallery or shared from other apps such as WhatsApp), with a watermark showing the address, coordinates, date and time; PDF reports and measurement files (e.g. OTDR).
• Addresses and codes of homes, closures or labels, read from the photos on the phone itself (text recognition) and corrected by the technician.
• Phone data, for licensing and security: make and model, a random installation identifier and a cryptographic key of the phone that proves the official app is used; a history of the last phones used by each technician.
• Error reports: the technical error message, company and username, so the error can be fixed.
• Website forms (“Request a demo” and contact): what you write in them (name, company, email, phone if you give it and your message), only to reply to you. Your IP address is not stored, only an encrypted fingerprint to stop mass submissions. An opinion is only published on the website if you tick that box.
• Technical server logs: IP address and request, for security.

The app does not access contacts, microphone, messages or health data, and has no ads, analytics or tracking.

If the technician turns on the helper for sending photos from WhatsApp (an Android accessibility service), the app only checks which screen is open and, when the technician asks, taps "Share" for them. It does not read chats or send anything off the phone.

4. What the data is used for

• Recording and documenting site work for the company: tracking, checking, certification and invoicing to its client.
• Checking that a job belongs to the stated town, POP or DP.
• Account security: lockout after failed attempts, one session at a time and, if the company enables it, one phone per technician and only the official app.
• Fixing errors in the app.

The legal basis is the relationship between the company and its technician and the company's interest in documenting its work; for us, the company's instructions.

5. Who the data is shared with

Only with the providers needed to run the service:

• Google Cloud: hosting of the data and the server in Frankfurt (Germany, EU).
• Google: the phone's geocoder (turning coordinates into addresses and searching places); ML Kit text recognition, which runs on the phone itself; Street View, which receives the coordinates of the point; and Firebase Cloud Messaging, which delivers notifications about uploads by colleagues on the project (technician name, town and DP) using a notification identifier of the phone, deleted on sign-out or when the account is deleted.
• Esri: base maps and the place search in the panel (they receive which map area is shown and the search text).
• An email service, for error notices, password recovery and notices about free trials, the website forms and account deletion requests.

If the technician chooses to share a job on WhatsApp, they do it themselves from their phone. We do not sell data or give it to anyone for other purposes.

6. How long it is kept

• Job data, for as long as the company uses the service.
• If the company leaves, it can download its data and the data is then deleted; a copy is kept for 30 days in case of a mistake and is then permanently deleted.
• If a technician's account is deleted, their account and phone data are deleted; their jobs remain with the company under their username.
• A free-trial company that is not purchased stays read-only until its deletion is requested.
• Requests to delete an account are kept as a record (username, company and date).
• What is sent through the website forms, for as long as needed to deal with it (at most the latest 1000 of each form); earlier if you ask us.
• Technical server logs are deleted automatically after about 30 days.
• On the phone, data is kept in the app's private storage (the session encrypted) and is deleted when the app is uninstalled; it is not copied to Google's cloud backup or to another phone.

7. Security

Encrypted connections (HTTPS), passwords stored as a cryptographic hash, data hosted in the EU, access separated by company and project, and backups.

8. Your rights

You can ask for access, rectification, erasure, objection, restriction and portability of your data from the company you work with, or by writing to fiber.registry@gmail.com. You can also complain to a data protection authority (in Spain, the AEPD; in Germany, the authority of your federal state). To delete your account, see section 9.

9. How to delete your account

You can ask for your account to be deleted at any time:

• In the app: «My account» → «Delete my account».
• On the web: delete your account, with your username and password.
• By email, from your account's address, to fiber.registry@gmail.com.

If you started a free trial, the whole trial company is deleted, with its accounts, jobs, photos and files (with the 30-day copy from section 6). If you are a technician or a panel user of a company, your account and phone data are deleted, we let your company know and your jobs stay with it. We handle it within one month at most.

10. Changes

If this policy changes, the new version is published on this page with its date.